Frequently Asked Questions

We provide Online, Onsite, and Blended formats. Online courses include interactive assessments. Onsite delivery focuses on drills and practical evaluations. Blended combines pre-work with instructor-led practice.

Yes. Upon successful completion, you receive a dated certificate listing course title, learning outcomes, and instructor. Our curricula are aligned to NFPA and OSHA guidance; your AHJ may have additional requirements.

Individual pricing is listed per course in the catalog. Team pricing is available on request and depends on delivery mode, locations, and cohort size.

We coordinate with your safety lead to pre-approve drill locations, observers, and timing that avoid operational disruption. We provide a pre-visit checklist and post-drill documentation.

Standard access is 12 months. You can revisit modules and download your certificate anytime within the access window.

If you haven’t started a course, you may request a refund within 14 days of purchase. For team engagements, refunds follow the terms in your statement of work.

Yes. We address recognition, isolation, ventilation, and post-event monitoring considerations for Li-ion incidents based on current best practices.

Our content is aligned to standards, but only your local Authority Having Jurisdiction can determine compliance. We’ll help you prepare documentation for review.

We assign a project manager, stage cohorts, and provide reporting by site and function. Blended delivery is recommended for complex facilities.